“Because if you have a primary care doctor … then you’re going to see that person once or twice a year, on average. But you’re in the pharmacy once or twice a month. And you’re in your grocery store probably once a week. And so, if you really want to focus on the patient, then why not go to where patients … are already spending time?” ~Alex Hurd, senior director of product development, growth and payer innovation for the health and wellness division of retail giant Walmart.
ORLANDO, Fla.—When you hear the oft-cited axioms “put patients first” and “meet patients where they are,” your thoughts might turn to familiar settings like patient-centered medical homes or more convenient ones, such as urgent care centers. But you should also be thinking outside of the existing care delivery system, where business opportunities abound. It boils down to basic math, says Alex Hurd, senior director of product development, growth and payer innovation for the health and wellness division of retail giant Walmart.