Market For Care Management Solutions Maturing, Shifting to Meet Healthcare Providers’ Needs

Chilmark Research’s latest report assesses changes in growing, dynamic care management market

BOSTON, June 1, 2017 /PRNewswire/ –– The market for care management solutions remains crowded as new entrants put pressure on best-of-breed vendors.  Leading EHR vendors saw some of the greatest market momentum and analytics vendors are also introducing their own care management solutions that are being well-received in the market. These are just a couple of the critical findings of Chilmark Research’s latest report, the 2017 Care Management Market Trends Report.

Care management vendors are now starting to align around a core care management process: Identify patients, create care plans, communicate care plan goals and tasks to patients, monitor patient progress, and alter care plans as needed. Across the market, vendors are differentiating in the more nuanced parts of the process: How patients are identified, where care plans come from, how well patients are engaged, and how much of the care management process can be automated.

Verdict Overturned In ‘Concierge’ Medicine Case | News Service of Florida | Law360

In last year’s seminal report on this market, vendors were focused on comprehensive and longitudinal care coordination. This has fallen out of favor with provider organizations due to costs and evasive return on investment. Providers are now focusing more directly on episodic programs directly tied to Medicare reimbursements, such as 30-day readmission penalties or 90-day bundled payment programs.

To address the need for episodic care solutions, providers are beginning to replace legacy solutions focused solely on closing care gaps with those that take a broader approach to population health management and embed the principles of PHM into care management workflows. Rather than selecting all-in-one solutions or care coordination solutions, providers instead are looking at solutions that align with their provider-, payer-, or patient-centric approach to care management.

According to Matt Guldin, Chilmark analyst and co-author of the report, “Provider-led care management adoption continues to increase although it has not yet reached a tipping point. As these programs begin to mature, we are seeing HCOs trying to more closely align their care management workflows to support their particular specific PHM initiatives. As these PHM initiatives continue to scale and expand, we expect these solutions to emphasize greater care coordination by supporting additional workflows that involve different care settings and incorporating non-clinical resources. Efforts to support more longitudinal care management are in the early phases though, and we expect these changes to gradually emerge over the next 3 to 5 years.”

Since the publication of Chilmark Research’s inaugural Care Management Market Trends Report last year, several vendors have paused to reevaluate their strategy – or left the market entirely – while a number of notable vendors have entered the market.


PinnacleCare: ‘Data shows second opinions can change the course of your healthcare.’

The report provides a comprehensive review of more than 30 solutions available today to meet the various needs of provider organizations pursuing care management strategies. It also examines for the first time the potential for patient relation management (PRM) and condition-specific solutions to help HCOs engage with patients and achieve ROI in their care management programs. Reflecting the market’s emphasis on episodic care, the report’s vendor rankings focuses on core care management functionality and places less emphasis on a solution’s care coordination features.

Current and prospective vendors of care management solutions will find this report valuable, as will providers and payers looking to buy or replace a care management solution. Consultants, investors, patient advocates, conveners, and others will all benefit from this in-depth report.

The report is available to subscribers of the Chilmark Advisory Service or may be purchased separately. For more information, visit Direct inquiries for purchase should be addressed to Sean Campbell at

About Chilmark Research:

Chilmark Research is the only industry analyst firm focusing solely on the most transformational trends in healthcare IT. We combine proven research methodologies with intelligence and insight to provide cogent analyses of the emerging technologies that have the greatest potential to improve healthcare. We do not shy away from making tough calls, and are respected in the industry for our direct and thoughtful commentary. For more information visit:

Vendors Profiled: Allscripts, athenahealth, Caradigm, CareEvolution, Cerner Corp., Conifer Health Solutions, eClinicalWorks, Enli Health Intelligence, Epic Systems Corp., Evolent Health, Geneia, GSI Health, Health Catalyst, HealthEC, IBM Watson Health, Lightbeam Health Solutions, Medecision, Optum, Philips Wellcentive, Salesforce

Media Contact:Matt Guldin

To view the original version on PR Newswire, visit:

SOURCE Chilmark Research

Copyright (C) 2017 PR Newswire. All rights reserved

Categories: Benefits, Business

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.