“First of all – we should ALL expect and have VERY HIGH EXPECTATIONS of treatment when it concerns healthcare, especially when it comes to our family!!!!!” ~Theresa, Missouri | Real Patient inside a Concierge Medicine office | June 2017
By Michael Tetreault, Editor-in-Chief
June 1, 2017 – If you sat in a chair from the early 90’s, how does that make you feel? If you sat on a brand new chair you hand-picked from a new furniture store … a chair that had a purpose, a design and a relationship with other elements in your practice — how would that make you feel?
Well, your patients are thinking about these things. How do they feel when they see or sit on that old lobby chair? Does the door knob on the entrance of your practice feel old and rattled or modern and solid.
Feelings matter. They are important. Believe it or not, these little things matter, a lot.
You can do better.
Some of the most unusual and yet, simple and incredibly easy things can be fixed, today. These things can make dramatic and positive statements about you, your competence and the care you seek to deliver to your patients.
“It takes between ten and thirty seconds after opening the door of your doctors office to know exactly how well your visit that day is going to go. Did the doctor greet you at the door? Was he/she busy and didn’t stop to greet you? Was the office manager or assistant smiling or in a constant state of frantic? If you are resigned to be treated poorly by your doctor and his/her staff … you have no one to blame but yourself. You can leave. You do have options. You might not think you have options … but you were the one that walked yourself through the door of the practice and you can just as easily turnaround and leave. Why is it that we have such high-standards when we go on vacation to a nice hotel … but yet when it comes to healthcare offices and healthcare delivery we suddenly accept rude and dismissive behavior from staff (and yes, physicians too!) and we lower our expectations and high standards of respect? Have you ever challenged your doctor to ‘wow’ you? Have you told them the smell is funny in here? Have you ever told your doctor [not the staff] that the sign on the door is peeling or the office carpet and furniture needs to be updated? Why aren’t we challenging our physicians to do better? Why do patients relegate themselves, their loved ones and friends to two and four hour visits filled with consternation and dismay?”
Unfortunately, the majority of healthcare environments today have created a perception in which physicians are unprepared to deliver great care. You never intended for your practice to be stagnant. Physicians today are left to overcome a lot. But what if today, you have the opportunity to show every patient that Clinic Design: Matters … you show them that they, matter.
Create a new perspective for your practice.
As part of a new and special series on the impact of healthcare and the importance and interior design on patient care, DocPreneur Podcast Host and Editor, Michael Tetreault interviews two of healthcare’s most creative interior designers, Mitra Pakdaman, Founder & CEO at LA Healthcare Design in Los Angeles, CA and Cheryl Janis, Principal Designer at Interior Design for Health & Wellness in San Francisco, CA.
Clinic Design: Matters Series | Part 1 of 3 | How Interior Design Impacts A Doctor’s Financial Health
Run Time: 24:51 seconds
Description: Considering the fact that Interior architectural design of medical facilities has undergone a paradigm shift over the past few years, this write-up is intended to inspire our clients and the stakeholders by projecting the growing possibilities in the field of ‘Healthcare Interior Design’, and its potential to help create state-of-the-art establishments. A study has reported that the US is currently in the midst of an unprecedented healthcare building boom, owing to the improved focus on improving patient, environmental, as well as workforce safety and quality, which has in turn created a need for the creation of optimal physical environments.
Run Time: 19:59 seconds
Description: Cheryl Janis teaches doctors and healthcare professionals how to transform their practices into nurturing spaces that increase revenue. Unlike conventional interior designers, Cheryl uses an interdisciplinary approach to design—evaluating the patient experience from the moment they walk through the door until the time they leave, and every step in between.
Clinic Design: Matters Series | Part 3 of 3 | The Psychology of Paint Color and its Effect in Healthcare
Run Time: 24:52
Description: It is an undeniable fact that color has the ability to affect the surroundings as well as be affected by the surroundings and the color of light that falls on it. In Interior Design, a color is defined by various terms such as ‘primary’, ‘complimentary’, ‘warm’, ‘cool’, ‘hue’ and ‘tint’, based on several factors that also include shades. In advanced healthcare interior design, the color green is often used to create a calm and relaxing atmosphere, in both residential and medical spaces. Green, similar to blue, is soothing to the eyes, and is often a most preferred option for interior design, given the availability of multiple shades. Designers use the color green as a blend of multiple shades or in combination with other calm and soothing colors, to create a restorative effect.
Additional Concierge Medicine Interior Design Resources
FREE “Color Cure” Course DOWNLOAD
Cheryl’s “Color Cure” Email Course Concierge Medicine Physician listeners is available at www.thecolorcureemailcourse.com
Inside the Course:
- Lesson 1: What Friggin’ Color Do I Paint These Walls?
- Lesson 2: Colors That Agitate The Brain
- Lesson 3: Three Things Wrong With Traditional Color Theories
- Lesson 4: Reliable Paint Colors That Make Your Life Easier
- Lesson 5: When Your Office Landlord Freaks Out About A Color
Enter your email to get started … CLICK HERE >>
To Contact Cheryl, ask questions, download or purchase a copy of her new Book, visit:
“The Color Cure is amazing. The depth of knowledge Cheryl has and how she easily presents it to create beautiful spaces is truly magical.” ~Dr. Payal Bhandari MD | San Francisco Advanced Health & a Concierge Medicine Today (CMT) Top Doc in Concierge Medicine
Contact LA Healthcare Design | C/O: Mitra Pakdaman, CEO/Founder
9437 S. Santa Monica Boulevard
Beverly Hills, CA 90210
7083 Hollywood Blvd
Los Angeles, CA 90028