National Headlines

B. Walker | “What Urgent Care Centers Can Learn from Luxury Hotels”

By Brent Walker on Mon, Aug 07, 2017

EDITOR | True Story | URGENT CARE CENTER CARE | SUMMER 2017 | Radical Hospitality in Healthcare: The Face Behind D.O.B. 10.17.13 – READ FULL STORY …

AUGUST 7, 2017 – The Ritz-Carlton has built a stellar reputation for offering unmatched experiences to guests. With five-star resorts and hotels scattered across the globe, Ritz-Carlton earns its accolades thanks to its “Gold Standards.” Chief among those standards is a credo that begins, “The Ritz-Carlton Hotel is a place where the genuine care and comfort of our guests is our highest mission.”

RELATED STORY
CMT Spotlight on TEXAS: This Austin Medical Startup is Trying to Bring Back the Old-Fashioned House Call.” ~KUT

While few people would compare a visit to an urgent care center with a stay at a Ritz-Carlton hotel, the concept of providing “genuine care and comfort” is well-suited to healthcare settings. What other cues can urgent care centers take from the hotel industry when it comes to positive patient experiences?

RELATED PODCAST
EP. 01 | The DOCPRENEUR PODCAST: Reflections of a Street Doctor, Meet Dr. James J. O’Connell

Empower Staff to Deliver Urgent Care Patient Satisfaction

Every interaction between staff members and customers influences their experiences—whether as guests of a luxury hotel or as patients at an urgent care center. Ritz-Carlton has long recognized the importance of not just choosing the right people, but also providing the right training, to ensure that staff members provide the high-quality customer service that guests expect.

RELATED STORY | AUDIO | LIVE PODCAST | FREE Podcast | URGENT CARE CLINICS
EP. 8 | The DOCPRENEUR PODCAST: Meet Remedy, costs about the same as an urgent care clinic.

Join Physicians from around the US to learn about free market healthcare delivery models and more … ATLANTA, GA | OCT 27-28, 2017

From the 12 “Service Values” that are part of the company’s Gold Standards to the intensive 21-day training certification process and one-on-one coaching, Ritz-Carlton excels at preparing its staff for service excellence.

And according to MedCity News, the healthcare industry should take the same approach. “The on-boarding ‘impression’ is a vital first step to attracting and selecting individuals who can connect, resolve problems, and comfort patients,” notes the article.

CONTINUE READING FULL STORY …

SOURCE: https://insights.c2bsolutions.com/blog/what-urgent-care-centers-can-learn-from-luxury-hotels

Advertisements

Categories: National Headlines

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s