TRENDING | BUSINESS | ‘Growing pains’ at Think Whole Person Healthcare: After rough start, there’s optimism for ‘accountable care’ system

Source: Think Whole Person Healthcare | 7100 West Center Road, Omaha, and opened on July 6, 2015

Think Whole Person Healthcare is one of the largest independent primary care centers in the U.S. The clinic employs over 300 people across a wide range of primary care disciplines serving over 40,000 patients. Think is an Accountable Care Organization specifically geared towards serving the needs of patients with chronic conditions who need ongoing care coordination to keep them on goal and out of the hospital. The center is based at 7100 West Center Road, Omaha, and opened on July 6, 2015. Think takes a team approach to managing its patients with Physicians, Care Coordinators, Clinical Pharmacists and RNs all working at the center of the team in a unique, integrated approach to managing patients with multiple chronic conditions. The clinic also has a dispensing pharmacy with a drive-thru and key primary care functions such as Podiatry, Physical Therapy, Psychiatry, Dentistry and Optometry. Labs, X-ray, CT, Mammograms, Ultrasound and Dexa are also all done in-house. On level one, there is a convenience care center (ThinkQuick) for walk-in patients and a retail store and coffee shop. Think physicians and clinicians see over 2,500 patients weekly. Think is totally focused on customer service and committed to its mission of providing better outcomes for patients, giving them an enhanced health experience and lowering the cost of their care through looking at the whole person. ~Source:

By Rick Ruggles / World-Herald | Mar 27, 2016

The Think clinic is a flashy symbol of a revolution in medical care, but the new $45 million facility has struggled with startup challenges. Think Whole Person Healthcare, at 7100 West Center Road, opened in July and immediately experienced overloads of some of its technology, including its phone system. The business also has seen management changes, layoffs, the need for financial help and other assistance from Blue Cross Blue Shield of Nebraska, and less-than-hoped-for use of the first-floor pharmacy.



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