- CEO Larry Merlo said CVS wants to meet customers’ needs while not leaving “any white space for Amazon to disrupt.”
- Amazon is acquiring online pharmacy company PillPack for $1 billion.
- CVS Health is acquiring health insurer Aetna for roughly $69 billion.
What Merlo does worry about is how CVS can meet the needs of its customers, he said Monday in an interview with David Rubenstein, president of the Economic Club of Washington, D.C. The company spends a lot of time listening to its customers to understand what they’re not happy about and filling their unmet needs, he said. “So that’s what we focus on as an organization, with the goal being: Don’t leave any white space for Amazon to disrupt,” Merlo said. Amazon bought its way into the prescription drug delivery business with a $1 billion acquisition of online pharmacy company PillPack. The move spooked Wall Street and shaved about $12.8 billion in market value from drugstores CVS, Walgreens Boots Alliance and Rite Aid.