Some students lamented what they called unfair expectations from negative reviewers on the online sites. They argued that medical professionals regularly experience tragedy and loss of patients who are friends. Reaction to such loss may temporarily affect medical professionals’ ability to provide strong customer service, potentially earning them a low online rating from their next patient.
In a city where quality customer service and visitor experience run the economy, professionals at UNLV’s medical school said embracing the same principles for sick patients will determine which future physicians rise above the pack.
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