Ten new Iora practices will provide Medicare Advantage beneficiaries a better patient experience with a goal to improve health outcomes and lower overall health care costs
BOSTON & LOUISVILLE, Ky.–(BUSINESS WIRE)–Humana Medicare Advantage beneficiaries have additional access to high-impact, relationship-based primary care thanks to Iora Health and Humana Inc. (NYSE: HUM) teaming up for the fifth year to add 10 additional Iora Primary Care practices to Humana’s Medicare Advantage Plan network in Arizona, Georgia and Washington.
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Iora Health and Humana’s value-based relationship is already delivering on the promise to provide a high quality of care and service to older adults in Arizona, Colorado and Washington. This year, new practices are opening in Tacoma, Washington; Tucson and Phoenix, Arizona; and, for the first time, Atlanta, Georgia.
The new practices provide patients with Humana Medicare Advantage access to Iora’s model of care that changes the way primary care is delivered. By investing more in preventive care, building robust care teams, focusing on health outcomes, increasing customer service and incorporating proprietary technology built to support this unique care, Iora is leading the charge to transform the industry. Iora Primary Care patients experience:
- Care built on respect and relationships with longer appointments and a team that listens.
- Above average customer service and high levels of satisfaction (in one study, Iora patients reported a Net Promoter Score of 86, compared to industry averages of 3). Net Promoter Score measures a person’s willingness to recommend a company (or organization) to others, based on the person’s overall satisfaction with the company or organization.
- The benefits of an integrated care team including doctors, nurse practitioners, health coaches and behavioral health specialists, among others, who guide patients’ care through the complex health system.
- Convenience, including 24/7 access to health care professionals by phone for urgent needs, same/next day appointments for acute appointments and onsite labs.
- Iora’s proprietary collaborative care platform, Chirp, is designed so patients can schedule appointments, access their records and communicate directly with their care team electronically.
- Ease of collaboration with Humana’s deep array of in-network specialists so patients have a coordinated care plan that addresses their needs.
“We know that when you invest in relationships and support patients beyond the traditional expectations of primary care, people stay healthier and lead happier lives. All of our patients get a full care team that respects and listens to them and addresses both their health needs and the social determinants of health that impact their care. The investments pay off; Iora patients in one study saw a 50 percent decrease in hospitalizations and a 20 percent decrease in ER visits,” said Duncan Reece, Executive Vice President, Market Operations at Iora Health. “We are thrilled to expand our relationship with Humana to be able to care for even more older adults in Arizona, Georgia and Washington.”
Humana is adding these new Iora Primary Care practice locations to improve access to care and quality of care to help members achieve better health. The new practices, operated by Iora Health, accept certain Medicare Advantage plans administered by Humana, as well as Original Medicare with or without most supplement plans.
For a list of all Iora Primary Care locations visit: ioraprimarycare.com.
“We continuously find that our Medicare Advantage members who are cared for by Iora Primary Care teams truly value the level of care and service they receive. That’s why we are excited to expand our relationship with Iora Health once again,” said Dan Tufto, Western Division Medicare Senior Vice President for Humana. “As they age, people with Medicare often have varying needs, so combining Humana’s strong Medicare capabilities and Iora’s passionate and empathetic focus on patient care for older adults allows us to offer primary care focused on meeting those needs in the communities where they live.”
Humana has an extensive and growing value-based care presence. As of June 30, 2018, Humana has approximately two million individual Medicare Advantage members and approximately 130,000 Group members who are cared for by more than 52,000 primary care physicians in more than 1,000 value-based relationships across 43 states and Puerto Rico. Humana’s total Medicare Advantage membership is more than 3.5 million members, which includes members affiliated with providers in value-based and standard Medicare Advantage settings. For more information, visit humana.com/provider/support/vbc.
About Iora Health
Iora Health is building a different kind of health system to deliver high impact, relationship based care. With a mission to restore humanity to health care and a goal to transform health care, Iora Health’s care model provides extraordinary service to patients to improve outcomes while lowering overall health care costs. Our patients enjoy the benefits of better access to care, office and non-office based encounters (e.g. phone, text messages, and email), an accessible and transparent medical record, and robust educational offerings. Our practices across the U.S. enjoy the benefits of smaller panel sizes, closer relationships with patients, and the opportunity to lead systemic change in health care delivery while working with a true team.
Iora, Iora Health and Iora Health and the Flying Bird design are trademarks or registered trademarks of Iora Health, Inc.
Humana Inc. (NYSE: HUM) is committed to helping our millions of medical and specialty members achieve their best health. Our successful history in care delivery and health plan administration is helping us create a new kind of integrated care with the power to improve health and well-being and lower costs. Our efforts are leading to a better quality of life for people with Medicare, families, individuals, military service personnel, and communities at large.
To accomplish that, we support physicians and other health care professionals as they work to deliver the right care in the right place for their patients, our members. Our range of clinical capabilities, resources and tools – such as in-home care, behavioral health, pharmacy services, data analytics and wellness solutions – combine to produce a simplified experience that makes health care easier to navigate and more effective.
More information regarding Humana is available to investors via the Investor Relations page of the company’s web site at www.humana.com, including copies of:
- Annual reports to stockholders
- Securities and Exchange Commission filings
- Most recent investor conference presentations
- Quarterly earnings news releases and conference calls
- Calendar of events
- Corporate Governance information
Humana is a Medicare Advantage HMO and PPO organization with a Medicare contract. Enrollment in any Humana plan depends on contract renewal.