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NEW! EP. 240 | LISTEN | DocPreneur Podcast: Newton Wellesley Primary Care Takes Home Top Prize in MHQP Patient Experience Awards

Today on The DocPreneur Podcast we sit down with Drs. Richard, Pao & Liaw for a candid interview as they share their insights into patient care today, receiving the top prize for Adult Practices in Massachusetts Health Quality Partners’ inaugural MHQP Patient Experience Awards and how and why they entered into and currently practice Concierge Medicine so well today.


Meet The Doctors

Three esteemed doctors, William Liaw, MD, Charles Pao, MD, and Jeanne Richard, MD, at Castle Connolly Private Health Partners, LLC (CCPHP) have decades of experience delivering exemplary, compassionate, and personalized care. We believe that good medicine takes time. Our new model allows us to provide the highest level of care you deserve.

“We are thrilled to be able to serve our Members alongside Dr. Richard, Dr. Pao, and Dr. Liaw,” said Dr. Dean McElwain, President and COO of CCPHP. “It’s truly an honor to collaborate with physicians whose philosophy aligns with ours—to create an exceptional, personalized care experience.”

Massachusetts Health Quality Partners (MHQP) is an independent, non-profit organization that brings together key healthcare stakeholder groups to help provider organizations, health plans, and policymakers improve the quality of patient care experiences throughout the state.

Not only did NWPC take home the prize of Top Overall Performer, but it also received awards for the following:

  • Distinction in Assessment of Patient Behavioral Health Issues
  • Distinction in Ease of Access to Care
  • Distinction in Office Staff Professional Excellence

Each year, MHQP conducts its Patient Experience Survey, Massachusetts’ only statewide survey of patient experiences in primary care. The organization receives over 65,000 responses from commercially insured patients across the state. This year, MHQP announced its award program in order to recognize the state’s highest-performing primary care practices. Using the survey’s results, MHQP identified the top-performing primary care practices. The awards were broken into two main divisions, adult practices and pediatric practices, and included an overall performance category for those practices that garnered the most best-in-class results across the different categories.

About Castle Connolly Private Health Partners, LLC

Castle Connolly Private Health Partners, LLC, (CCPHP) was developed by Castle Connolly Medical Ltd. with a goal of connecting patients with top physicians and facilitating an optimal healthcare experience. For more than 20 years, Castle Connolly Medical Ltd., has been a leader in helping patients uncover the best healthcare, most notably through the highly respected America’s Top Doctors® publications and online resources.

Castle Connolly Private Health Partners, LLC (CCPHP), congratulates Newton Wellesley Primary Care (NWPC) for receiving the top prize for Adult Practices in Massachusetts Health Quality Partners’ inaugural MHQP Patient Experience Awards.

In 2014, Castle Connolly created CCPHP, which brings the excellence associated with the Castle Connolly brand to the discipline of membership-based/concierge medicine. CCPHP helps physician practices convert to an innovative practice model that is centered on the patient-physician relationship. Our model helps medical practices offer an enhanced and more rewarding experience for both physicians and patients. By removing the barriers that exist in the traditional practice approach, doctors and patients can create stronger partnerships that lead to improved health outcomes. For more information, please visit

About Newton Wellesley Primary Care | NWPC CCPHP

When Newton Wellesley Primary Care was established, one of our primary goals was to create a practice that would deliver exemplary, compassionate, and personal care. In partnership with Castle Connolly Private Health Partners (CCPHP), we adopted a concierge care model in order to provide our patients with the highest level of care.

At Newton Wellesley Primary Care we believe that good medicine takes time. Really listening to our patients to find the right diagnosis and the best treatment plan takes longer than allowed by the current medical system. We also believe in a strong doctor-patient relationship, which is the cornerstone of our medical practice.

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