NEW YORK–(BUSINESS WIRE)– June 12, 2019
TouchCare, the premier healthcare concierge service, has expanded its service offering to include two new clinical programs for their members: virtual emergency room (leveraging telemedicine technology) and medical second opinions. The new offerings further advance TouchCare’s two goals of healthcare cost savings and improved member experience.
TouchCare is offered by employers to help their employees and family members navigate the complex healthcare system. They currently serve hundreds of employers and hundreds of thousands of individuals. “By enabling people to be better consumers of healthcare, we are able to alleviate stress and financial hardship,” says CEO, Rob LaHayne. “By expanding our services to include clinical resources, we are only furthering our mission to make healthcare easier and more affordable.”
TouchCare’s virtual emergency room will be provided in partnership with The Virtual ER from United Concierge Medicine (UCM). “Our goal is to get people the right care, at the right time, with as little stress as possible,” says Keith Algozzine, CEO of UCM. “Our partnership with TouchCare guides members to the most appropriate and highest quality of care as quickly as possible.” Traditional telemedicine solutions are limited in terms of what they treat. By providing our members The Virtual ER, there is no limit to the medical scenarios that TouchCare and UCM can treat or triage. “By combining best-in-class guidance with speedy access to Emergency Medicine providers, we have created a highly concierge service experience that improves member access to care and reduces unnecessary visits to brick & mortar emergency rooms,” says LaHayne.
TouchCare’s second opinion services improve member outcomes. “Most folks don’t realize they have the right to a second opinion,” says Codi Gill, VP of Client Services at TouchCare. “Our partnership with Cancer Experts Now is ensures our members take the best course of action in their medical care – particularly when it’s a serious situation.”
“Many times, our members have access to services that they’re unaware of and therefore don’t use. TouchCare consistently achieves very high utilization with our customers. By leveraging our position as an engagement tool to help guide members to other important services, we elevate member experience and reduce healthcare costs.” – LaHayne