Apr 6, 2019, 04:18pm
Would Your Customers Polish Your Bathroom?
By Chip Bell, Forbes, Contributor
I have a concierge doctor who has elevated the patient-doctor relationship from drive-by to intimacy. I can call him 24-7 and reach him directly, not an answering service. He will make house calls. But, the part that captured my loyalty was his zeal to make me a smart patient. I not only get his monthly newsletter, if I see him for a malady I usually leave with copies of articles he copied from medical journals, not just a lame invitation to visit Dr. Google. But, here is the best part. Dr. T (as he likes to be called) narrates his work, sparing no detail about what he was doing at each step and why. I get the experience a new medical student might get, learning from a pro. “Lessons” reflect his passion for medicine and excitement about getting to work with his patients, not on his patients. Openness is his style; patient instruction is his goal.