National Headlines

WSJ | To Improve Care, Veterans Affairs Asks Patients Their Life Stories

MADISON, Wis.—Thor Ringler’s bouncing step, red-framed eyeglasses and flowered-print shirts brighten the colorless hallway at the Madison VA Medical Center where he works. When he bursts into patients’ rooms, he makes sure they feel like individuals in a system that can too often feel impersonal.

 

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