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How to follow up with first-time Patients (I’m a Patient, So I know. :) )

By Michael Tetreault, Editor in Chief

Afternoon/PM Physician Perspectives PANEL Discussion | Video Coming Soon! Stay Tuned to Our Facebook Page When It’s Posted! Title: TURNING DOWN THE NOISE: Industry Leaders In Precision Medicine & Concierge Care Share Their Unique Insights On How To Upgrade Your Practice To Compete In the Future (Moderator: Jim Eischen, Esq. with Panelists (left to right) Dr. Uday Jani; Dr. Joel Bessmer; Jim Eischen, Esq. (middle); Dr. Carrie Bordinko and Dr. Laura Beaty (far right) ~ See Photo Below)

Getting the next step right can be a challenge. Your next-step in this “intake strategy” should focus on the Patient and not the Practice. This is where it can be difficult to know what to do next.

We love to ask Doctors in Concierge Medicine what they do when a first-time Patient enters, exits and eventually returns.

That’s the goal, right? Return?

So what do Concierge Medicine Doctors do? What do they do differently than others in healthcare?

Here’s a few tips they’ve shared with us at Concierge Medicine Today and our annual CONCIERGE MEDICINE FORUM conference that may help you:

  1. Send a ‘Thank You Note’ from the DOCTOR (not the staff) within 24-hours of the visit through the mail!

That’s it!

You don’t have to make follow-up incredibly complicated. But, if that’s your style and you want more ideas, here’s a few more that might be effective as well:

  1. Pick up the phone when they call. DO NOT let it go to voice mail (if during business hours)
  2. Text them back if they text you first within 1-75-minutes. 2-3 hours is pushing it. DEFINITELY NOT 24 hours or later before a response!
  3. Follow up with a text message (keep it simple) the next morning after 9am but before 11am (I don’t know why — that’s just what they recommend), just to say ‘Thank you, FIRST NAME, I enjoyed meeting you yesterday and look forward to our next communication.’
  4. If your first visit with a new patient was when they were in the Hospital, CALL THEM to follow up the evening they return home OR, the very next morning after leaving the hospital.

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