National Headlines

Communication Tips FOR DOCTORS Treating Difficult Patients and Heated Conversations

Editor’s Note (Concierge Medicine Today) — We found this article to be very helpful at sharing communication tips and thought it might be helpful for you, your staff and possibly even that NEXT patient that walks in the door … Happy New Year! ~Michael

How to Have Difficult Conversations When You Don’t Like Conflict

An executive leadership coach shares some tips on how to approach potential conflicts.

Avoiding or delaying a difficult conversation can hurt your relationships and create other negative outcomes. It may not feel natural at first, especially if you dread discord, but you can learn to dive into these tough talks by reframing your thoughts.
  • Begin from a place of curiosity and respect, and stop worrying about being liked.
  • Focus on what you’re hearing, not what you’re saying.
  • Be direct.
  • Don’t Put It Off.
  • Expect a positive outcome.

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