Editor’s Note (Concierge Medicine Today) — We found this article to be very helpful at sharing communication tips and thought it might be helpful for you, your staff and possibly even that NEXT patient that walks in the door … Happy New Year! ~Michael
How to Have Difficult Conversations When You Don’t Like Conflict
An executive leadership coach shares some tips on how to approach potential conflicts.
- Begin from a place of curiosity and respect, and stop worrying about being liked.
- Focus on what you’re hearing, not what you’re saying.
- Be direct.
- Don’t Put It Off.
- Expect a positive outcome.