Interesting [Doctors] People Ask 5 Questions
Whether you are a staff person or a volunteer, asking others certain questions can change the tone and vibe of the interaction.
Read Full Story … Inc / 4 minutes
Make Joy A Priority — The JOY GAP At Work … View Infographic …
Priorities at work are almost always described in tasks. What about how people feel? People look for joy, and that same feeling can powerfully link people together almost more than anything.
HBR / 5 minutes
Great Customer Service Agents Do What?
It can be helpful when we understand what others do well in a similar role. Those who are great with customers do 16 skills remarkably well.
Zendesk / 7 minutes