In difficult times, it is more important than ever to maintain or boost the customer experience.
By Shep Hyken
Customer Service & Experience Expert, NY Times Bestselling Author and Keynote Speaker
During the coronavirus pandemic, maintaining and even boosting a remarkable guest experience is more important than ever. Yes, organizations are making hard decisions, but do so not at the expense of the guest or you may never rebound.
LinkedIn / 5 minutes / Read Full Story …
SOURCE: https://www.linkedin.com/pulse/how-communicate-customers-during-tumultuous-times-shep-hyken/