Concierge Medicine Today

How To Communicate With Customers During Tumultuous Times

In difficult times, it is more important than ever to maintain or boost the customer experience.

Shep Hyken

By Shep Hyken

Customer Service & Experience Expert, NY Times Bestselling Author and Keynote Speaker

During the coronavirus pandemic, maintaining and even boosting a remarkable guest experience is more important than ever. Yes, organizations are making hard decisions, but do so not at the expense of the guest or you may never rebound.

LinkedIn / 5 minutes / Read Full Story …

SOURCE: https://www.linkedin.com/pulse/how-communicate-customers-during-tumultuous-times-shep-hyken/

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