Concierge Medicine Today

Care automation — Hype or a healthcare delivery revolution?

By Becker’s Health IT/Becker’s Hospital Review | In collaboration with

In recent years, consumer expectations have changed dramatically across industries, healthcare included. Unfortunately, when it comes to meeting these new expectations, the healthcare sector has lagged other sectors, like retail and e-commerce. Some might say that healthcare is better at telling patients what they should do than engaging with them in a consumer-friendly way to improve their health. The good news is that human-centered technology has the potential to bring a consumer-centric experience to healthcare.

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