At Zappos, you can’t escape it. Obsessed. Maniacal. Radical. WOW. Since we first burst upon the e-commerce scene in 1999, Zappos is unwavering in focus on delivering the best possible service experience for our customers. We have always been the first to let you know we are “powered by service,” and Zappos is a service company that just happens to sell all the nifty shoes, clothing, accessories and whatnot found on Zappos.com.