National Headlines

Lessons in Customer Service: Best Practices for “Guests” from FedEx

Improve Your Customer Outcomes With 5 Customer Service Best Practices from Leading Consumer Shipping Brand FedEx

How did a delivery company step up in 2020 compared to other brands to beat them in on-time percentages as well as positivity? What can your organization do to weather storms and come out great for the sake of your guests and employees?

Veronica Krieg / 6 minutes

Working In A “Day One” Culture

Jeff Bezos shared an idea years ago with stockholders what a “Day One” culture would look like. This simple and fresh perspective is literally a game-changer. Read and see.

Michael Lukaszewski / 2 minutes

Categories: National Headlines