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How Retail Partnerships Can Improve Health Equity and Access to Care | ECG

By Connie Lee | ECG Management Consultants

July 26, 2021

Sarah and her growing family reside in rural New Mexico, in a town with few amenities: a brand-name grocery and household retailer, a local pharmacy, and a primary care office with one provider. The primary care office is part of a health system that is a two-hour drive away.

Sarah’s children require their annual wellness visits. Since the primary care practice has limited access and there are no consecutive scheduling slots available for her four children, Sarah must schedule appointments on separate days and ask for additional time off work. The family has no medical insurance, because Sarah works two part-time jobs and is not eligible for family healthcare benefits. The out-of-pocket costs for wellness visits are expensive, and Sarah frequently forgoes her own care to financially save for her children’s healthcare needs.

But what other options does she and her family have to receive affordable, accessible care in their small town?



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