04 October 2022
By Deloitte (Credit/By: Leslie Read, United States; Leslie Korenda, United States; Dr. Jay Bhatt, United States; Jitinder Kohli, United States)
Alternative care sites are an opportunity to meet the demand of increasingly empowered health care consumers, provide a better customer experience, and advance health equity. Alternative sites of care (defined as care outside the traditional doctor’s office) aren’t new, but they’re rising in prominence as the retail and digital worlds converge and the public sector recognizes the need to advance health equity and improve the consumer experience. At the same time, consumers are changing the way they want to access care and pushing the traditional health care visit and experience to be more in line with other encounters they have in daily life.
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