Adventures In Patient Care: Waypoints

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By Editor-in-Chief, Concierge Medicine Today/Host, The DocPreneur Leadership Podcast

What You Will Learn In This Podcast: Patients Comeback To Their Doctor Because of How You [and your Staff] Made Them Feel.

Takeaway Points
  • Old School Marketing Says … “A brand is what it tells consumers it is.”
  • New School Marketing Says … “A brand is what consumers tell each other it is.”
  • In this podcast we’ll unpack the importance of waypoints, customer service and how the simple details of hospitality intersect at the hand-off or stop-start points in your practice. We’ll also talk about how word of mouth, positive patient feedback and referrals are generated because you allowed the Patient to tell a positive story about your practice, and avoided a negative experience.

What are waypoints used for?

According to Wikipedia, Waypoints may be a simple named point in space or may be associated with existing navigational aids, intersections, or fixes. A waypoint is most often used to indicate a change in direction, speed, or altitude along the desired path.

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DISCLAIMER AND USE: In no event is this information considered medical, legal, tax, financial, accounting or other professional advice (Please see full disclaimer below). This Podcast Is Subject to the Terms and Conditions of Use (https://conciergemedicinetoday.org/tcpp/) and is recorded/hosted by Concierge Medicine Today, LLC. Concierge Medicine Today, LLC., our representatives, agents or employees accept no responsibility or liability for direct, indirect, special, incidental or consequential damages or financial costs or claims made by the Physician(s) interviewed or our guests.

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