By Editor-in-Chief, Concierge Medicine Today/Host, The DocPreneur Leadership Podcast
There’s a lot of ways to do this and we think you may just want to pick one that works for you. But, the first step in the listening process is important and it’s often omitted or removed in medical offices because face-to-face interactions with Patients are presumed to be communicative and relational. But in fact, most Patients and Physicians today would agree that visiting a Doctor’s office (outside of those in Concierge Medicine and a few other models) are anything but environments that Patients would consider relational and communicative.
REFERENCE MENTIONED: Patients’ and families’ opinions via suggestion boxes for improving hospital care for cancer patients: Analysis of 3419 cases over 11 years (Citation: Takao K, Nishimura T, Yasui K, Nakagawa A, Yamaguchi K. Patients’ and families’ opinions via suggestion boxes for improving hospital care for cancer patients: Analysis of 3419 cases over 11 years. Cancer Rep (Hoboken). 2022 Jul;5(7):e1509. doi: 10.1002/cnr2.1509. Epub 2021 Jul 15. PMID: 34264018; PMCID: PMC9327649.)
Most medical offices dismiss the idea of asking for patient feedback or improvement because they assume that visiting the practice in-person today and talking to the Patient about their co-pay or insurance coverage is simply relational enough.
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DISCLAIMER AND USE: In no event is this information considered medical, legal, tax, financial, accounting or other professional advice (Please see full disclaimer below). This Podcast Is Subject to the Terms and Conditions of Use (https://conciergemedicinetoday.org/tcpp/) and is recorded/hosted by Concierge Medicine Today, LLC. Concierge Medicine Today, LLC., our representatives, agents or employees accept no responsibility or liability for direct, indirect, special, incidental or consequential damages or financial costs or claims made by the Physician(s) interviewed or our guests.
Categories: Patient Experience, Patient/Customer Experience, Service Excellence