Customer experience (CX) in healthcare — what it means, why it’s important, and how to do it well (Adobe)

Written By Adobe Communications Team

In Press Ganey’s Consumer Trends Report healthcare recipients saidcommunication and customer service mattered more to patients than bedside manner. But the healthcare industry struggles to adopt healthcare CX best practices because it’s difficult for independent providers to design user-friendly patient portals, automate processes, and optimize resources.

READ FULL STORY …

SOURCE: Nov 8, 2022; https://business.adobe.com/blog/basics/customer-experience-cx-in-healthcare#:~:text=Customer%20experience%20(CX)%20in%20healthcare%20is%20how%20a%20patient%20perceives,using%20an%20online%20patient%20portal.

Ep 528 Hospitable Healthcare: Just What the Patient Ordered!

Photo Credit/Source: Staff, Concierge Medicine Today | Healthcare Industry Trade Publication Fall/Winter 2023 Ep 528 | Podcast w/ author, new book, Hospitable Healthcare: Just What the Patient Ordered! By Editor-in-Chief/Host, Concierge Medicine Today/The DocPreneur Leadership Podcast Most people can agree that their service experiences with hospitals, clinics, and physicians are inadequate compared to their service […]

Ep 527 Maximizing Patient Satisfaction Through Digital Innovation

By Concierge Medicine Today's DocPreneur Leadership Podcast About Andrea Andrea Kowalski is Senior Vice President of Products at Tebra, a leading cloud-based healthcare technology platform. In 2021, Kareo and PatientPop merged to form Tebra, and Andrea enthusiastically accepted the opportunity to oversee the integrated Tebra product team. Andrea joined Kareo in 2018. Questions Discussed In Today's Webinar + Podcast Include: Online appointment […]

Ep 526 | The Medical Matchmaker: Meet Dr. Lara Hochman

EPISODE 526 | Concierge Medicine Today/Docpreneur Leadership Podcast Interview By Michael Tetreault, Editor-in-Chief of Concierge Medicine Today's "Docpreneur Leadership Podcast with special guest, Dr. Lara Hochman. Lara Hochman, MD is a Family Medicine physician and The Medical Matchmaker. She is an advocate for fellow physicians’ wellbeing amidst rising burnout and dissatisfaction. Her own experiences led […]

Ep. 525 Endlessly Interesting: Meet Dr. Knoepflmacher

My guest today is concierge medicine physician, Dr. Paul Knoepflmacher from Manhattan Internal Medicine in NYC. Special thanks to Castle Connolly Private Health Partners (www.CCPHP.net) for assisting with this interview. Dr. Knoepflmacher's medical practice address 899 Lexington Avenue New York, NY 10065 https://ccphp.net/knoepflmacher Dr. Paul Knoepflmacher received his medical degree from the University of Medicine […]

Who We Are

Concierge Medicine Today, LLC., is the concierge medicine industry’s healthcare trade publication and online news resource for thousands of Physicians in private and subscription-based medicine services. Its industry educational resources are the online destination FOR Doctors, healthcare business leaders, healthcare legislators, Physician researchers and other industry stakeholders to learn about the news impacting innovation in unique healthcare delivery models, understand the history of this space, connect with some of world’s most entrepreneurial-minded Physicians, network with early adopters in healthcare, unpack industry polls, surveys and trends, highlight breaking news and more. CMT helps drives the conversation forward about the Concierge Medicine and subscription-based healthcare delivery marketplace on a national and international level in healthcare.