MYSTERY SHOPPING MEDICINE: Examine Your Practice and Staff Through Your Patients’ Eyes.

By Michael Tetreault, Editor-in-Chief Once something becomes familiar, it’s human nature to lose our eye for…

EDITOR: The Proper Management and Care of the Facility You Practice In …

In healthcare, the physical environment matters to every Patient. If it is a distracting environment, you…

EDITOR: “You have to define what “exceptional” means …

“Gain some customer service experience– try a service industry job as these skills are not taught…

INSIGHT | What does a Team Doctor do?

What does a Team Doctor do? According to the American Academy of Orthopedic Surgeons (AAOS), the…

EDITOR: Backwards Branding … When you ask a doctor, “Who is your practice for?” they often reply, “Everyone!”

“Remember, if Concierge Medicine is about super-servanthood, YOU have NOTHING to apologize for, ever.” By Michael…