Customer Service Archives - Concierge Medicine Today

Customer service training: Most medical conference and CME courses aren’t doing enough to address it.

Editor June 15, 2023

Healthcare and hospitality. Why […]

What Patient Experience Can Learn From Customer Experience (QMinder)

Editor June 12, 2023

By Kirill Tšernov, Putting […]

Editor: “No surprise here. Patient experience data shines on hospitality and customer service.”

Editor February 14, 2023

Author Spotlight Ep 506. "Pearls of wisdom from a Concierge Medicine pioneer"
By Michael Tetreault, Editor-in-Chief & Dr. Robin Hall Today we're joined by a Concierge Medicine pioneer, Dr. Robin Hall. Get the book on Amazon ... Listen to our interview now on iTunes ... Watch our interview here/webinar ... Dr. Robin Hall is a board-certified family physician with over 30 years of medical practice experience, the […]
Ep 528 Hospitable Healthcare: Just What the Patient Ordered!
Photo Credit/Source: Staff, Concierge Medicine Today | Healthcare Industry Trade Publication Fall/Winter 2023 Ep 528 | Podcast w/ author, new book, Hospitable Healthcare: Just What the Patient Ordered! By Editor-in-Chief/Host, Concierge Medicine Today/The DocPreneur Leadership Podcast Most people can agree that their service experiences with hospitals, clinics, and physicians are inadequate compared to their service […]
Ep 527 Maximizing Patient Satisfaction Through Digital Innovation
By Concierge Medicine Today's DocPreneur Leadership Podcast About Andrea Andrea Kowalski is Senior Vice President of Products at Tebra, a leading cloud-based healthcare technology platform. In 2021, Kareo and PatientPop merged to form Tebra, and Andrea enthusiastically accepted the opportunity to oversee the integrated Tebra product team. Andrea joined Kareo in 2018. Questions Discussed In Today's Webinar + Podcast Include: Online appointment […]
Ep 526 | The Medical Matchmaker: Meet Dr. Lara Hochman
EPISODE 526 | Concierge Medicine Today/Docpreneur Leadership Podcast Interview By Michael Tetreault, Editor-in-Chief of Concierge Medicine Today's "Docpreneur Leadership Podcast with special guest, Dr. Lara Hochman. Lara Hochman, MD is a Family Medicine physician and The Medical Matchmaker. She is an advocate for fellow physicians’ wellbeing amidst rising burnout and dissatisfaction. Her own experiences led […]

Concierge Medicine Today, LLC., is the concierge medicine industry’s healthcare trade publication and online news resource for thousands of Physicians in private and subscription-based medicine services. Its industry educational resources are the online destination FOR Doctors, healthcare business leaders, healthcare legislators, Physician researchers and other industry stakeholders to learn about the news impacting innovation in unique healthcare delivery models, understand the history of this space, connect with some of world’s most entrepreneurial-minded Physicians, network with early adopters in healthcare, unpack industry polls, surveys and trends, highlight breaking news and more. CMT helps drives the conversation forward about the Concierge Medicine and subscription-based healthcare delivery marketplace on a national and international level in healthcare.

Customer Service

Customer service training: Most medical conference and CME courses aren’t doing enough to address it.

What Patient Experience Can Learn From Customer Experience (QMinder)

Editor: “No surprise here. Patient experience data shines on hospitality and customer service.”

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