Concierge Medicine Today

Patient Experiences Today: “… a healthy side dish of eye rolls and looks of condescension.”

It’s in moments like these (our true story is below) that we know we have a…

Does Staff “Snacking” At Front Desk Put Off Patients?

sub·par | Dictionary result for /səbˈpär/adjective: meaning — below an average level. By Michael Tetreault, Editor…

The Strange and Bewildering Behavior of a Patient Today

In healthcare, the physical environment matters to every Patient. If it is a distracting environment, you…

Employee Performance Standards In CONCIERGE CARE For Measurement

A performance standard can reduce conflict and misunderstanding in your practice as well. Which as we…

HBR | (Motivating People) The Surprising Power of Simply Asking Coworkers How They’re Doing

Motivating people The Surprising Power of Simply Asking Coworkers How They’re Doing By Karyn Twaronite |…