The Patient experience will never be better than the employee experience. By Michael Tetreault, Editor-in-Chief, Concierge Medicine Today, Host, Concierge Medicine Forum Your front-line, medical office employees have incredible power. Metaphorically, they […]
Would Patients Care If My Practice Closed Tomorrow? You Might Be Surprised By The Answers.
Editor: Are you calling something first class service in your practice that should be the bare minimum?
The Bottom Line Patients expect a battle for their rights and needs to be met in today’s primary care, family medicine and overall, our entire healthcare culture. It’s so easy to ruin […]
Why the real hero of every healthcare story is the Patient.
“If our healthcare marketplace doesn’t start to see the Patient as the real Hero in the care journey who is patiently sitting on the other side of the exam room still waiting […]
Editor: 3 Things I Learned About My Teenage Daughter “Waiting” For The Doctor To Arrive
As her parents, we want our daughter to have fantastic relationships with Doctors throughout her life and into adulthood that are healthy and strong. She needs the Patient-Physician relationship modeled now so […]