Most patient complaints are not about clinical competency. They’re about how patients were made to feel. If your practice isn’t actively managing that gap, you’re not managing your reputation — you’re just […]
Toyota didn’t beat Mercedes by getting cheaper. It beat Mercedes by getting closer to the customer first. Here’s the six-year research obsession behind the Lexus LS 400, and why undercutting your way […]
When the documentation burden fades into the background, experienced physicians stay in practice longer, patients get more of the visit they came for, and the work of medicine starts to feel like […]
Many physicians enter concierge medicine with an informal communication approach. As practices scale, that informality can create inconsistency. This article helps you build communication systems that feel personal but perform reliably. Every […]
“Patients have already told the market what they’re willing to pay for a health outcome,” CMT Editor-in-Chief Michael Tetreault said in an interview for this article. “A GLP-1 subscription and a concierge […]
Every transformative practice in concierge medicine began with a physician who decided to go where others in healthcare wouldn’t. That decision didn’t start with a business plan. It started with a choice […]
Survey of 68,801 members finds highest-ever MDVIP Net Promoter Score, 95% satisfaction with MDVIP, and continued strength in personalized, preventive care engagement. BOCA RATON, Fla., Aug. 25, 2026 /PRNewswire/ — MDVIP, the […]
Toyota didn’t beat Mercedes by getting cheaper. It beat Mercedes by getting closer to the customer first. Here’s the six-year research obsession behind the Lexus LS 400, and why undercutting your way […]
Patient churn in concierge medicine is often not about clinical quality — it’s about perceived attentiveness. This article explores how intentional experience design addresses that gap before it becomes a problem. Ask […]
“1,000 patients told us why they left. Cost ranked last.” Explore the full CMTs New Visual Library: conciergemedicinetoday.net/visuals The research behind better retention, pricing, and patient experience, plus where physicians go to […]
