LEADERSHIP EDU | The Secret to Concierge Physicians’ Success? Strong Leadership Skills! 🌟

By Editor, Concierge Medicine Today

Here are the top three traits we often observe in exceptional Concierge Medicine Practices:

1. Decisiveness

Often reaching a tipping point in their career, many physicians decide to course correct, reframe, and adjust their business model when entering concierge medicine. They also seriously evaluate their long-term goals and purposefully decide what they want their life, business and caring role to be in the future of healthcare in their community. Over time, they typically become better at managing risk, differentiating between essential and trivial tasks, delegate their weaknesses accordingly, and surround themselves with individuals who share their vision for a unique medical practice that desires to be focused on preventative care communication vs. symptomatic or urgent care.

2. Energy

Concierge Medicine Physicians typically possess remarkable energy and manage their time differently from traditional, plan-reimbursed medical offices. They work just as hard as in a conventional setting, but they allocate their time more effectively and find immense satisfaction, energy and increased enjoyment when permitted to do what they are gifted and trained to do: care, serve and treat patients. These physicians often convey more positive energy through their words and actions, paying closer attention to the interactions they have with patients and their staff, recognizing all the while that these interactions influence patient retention and impact career satisfaction.

3. Positive Communication

Successful Concierge Medicine Physicians often refrain from engaging in argumentative online behavior. They are acutely aware that patients read what they write and post online. Moreover, they recognize that many online forums are not suitable public platforms for physicians who seek to inform and educate their patients and local community about their concierge practice. Typically, rather than participating in controversial discussions, these doctors strive to respond thoughtfully and politely, reframing conversations and providing uplifting commentary when appropriate.

To learn more about concierge medicine, attend the annual industry medical conference, the CONCIERGE MEDICINE FORUM, in Atlanta, GA. 

* For more information and discussion on combustion points and other Customer Service topics, see the Disney Institute’s book Be Our Guest: Perfecting the Art of Customer Service.