When it comes to your staff and patients — often there are mounting tensions between these two groups. How do you keep the peace? How do you measure patient satisfaction? Where do […]
For concierge and membership-based medicine, the most important application of AI today isn’t diagnosis or clinical decision support. It’s patient matching. AI is quietly becoming an always-on referral engine — one that evaluates […]
What does it actually take to build a concierge and executive health practice that serves patients at the highest level — and sustains the physicians delivering that care? By Michael Tetreault, Editor-in-Chief […]
One shift in perspective — from process to patient — changes everything about how your practice is experienced and remembered in your community. By the Editor-in-Chief, Concierge Medicine Today Let me ask […]
In almost every healthcare facility (big or small) you and I can find platitudes all over their marketing and promotional materials that say, ‘patient first.’ But are they really? Sure, it’s on […]
As the saying goes — and it still holds true — the best physician leaders are readers. By Editor-in-Chief, Concierge Medicine Today My wife has a standing joke in our home: I […]
In summary, by prioritizing quality over cost, future-focused doctors can cultivate an exceptional patient experience that fosters loyalty and builds trust, ultimately leading to long-lasting relationships and referrals. And isn’t that more […]
“Focus on the why people stay — not just that they can leave.” By Editor-in-Chief, Concierge Medicine Today Why are some small medical offices in low cost (i.e. sub $99/pmpm) cash-only subscription-based […]
“The culture of an organization impacts its long-term productivity.” ~A.S., Author By Editor, Concierge Medicine Today It’s so true “Culture eats strategy FOR breakfast!” -P.D. And in healthcare today, Concierge Medicine practices […]
The experience gap leaves an opportunity sweet spot By PwC Price and quality remain top of mind for customers as they make purchasing choices. But when customers think about their interactions, positive experiences influences purchasing […]
