“When was the last time a patient was rewarded for arriving early to an appointment with their doctor by receiving just a simple smile from your staff?! We probably can’t remember, right?! […]
When it comes to your staff and patients — often there are mounting tensions between these two groups. How do you keep the peace? How do you measure patient satisfaction? Where do […]
It starts with an idea about how healthcare should be and could be. By Staff, Concierge Medicine Today Plan to make your version and vision of healthcare delivery into a remarkable practice […]
“Sometimes asking your staff to BE NICE is one ask too many — on top of all they have to do each day. But here’s the rub, Patients should not be viewed […]
The road to a great medical practice isn’t a straight line. It’s full of detours, road work, signs, pot holes, cautionary tales, and elevation changes. Here’s the destination most traditional plan reimbursed […]
In almost every healthcare facility (big or small) you and I can find platitudes all over their marketing and promotional materials that say, ‘patient first.’ But are they really? Sure, it’s on […]
While it’s easy to pick on concierge medicine practice for its highly visible moniker, small medical offices outside of this niche space are often more guilty of this than concierge practices. Here […]
Concierge Medicine Today (CMT), the industry’s trade publication since 2007, conducted a survey from 2009 to 2025 to discover why patients favor the concierge medicine model over the traditional, plan reimbursed practice […]
Is the patient the Hero, the villain or the inconvenient obstacle? Let’s consider what happens millions of times a day and how “most” medical offices put function and process over patients. By […]
I believe the pressure test for tomorrow’s practice, whether practicing in these models or not, will be formed early in a patient’s eyes and minds when they ultimately ask, ‘Are we better […]
