Our guest on CMTs podcast this week is Dr. Una! Dr. Nneka Unachukwu is a board-certified pediatrician and the founder and CEO of Ivy League Pediatrics outside of Atlanta, Georgia. Summer 2026 […]
How to attract the right number of patients (Podcast)
Concierge Medicine Conversion: The First Thing Physicians Say Must Change Inside the Practice
Do you need new equipment? Should you move? What about a waiting area, do I still need one of those? What did my peers do? Here’s an informed look at the trends, tensions, […]
Yes or No: Should Your Doctor Send You a Thank-You Note? Concierge Physicians Weigh In
Here’s an informed look at the trends, tensions, and truths shaping concierge and membership-based healthcare. By Concierge Medicine Today, LLC. We receive questions every week from all kinds of places. The following […]
Concierge Medicine’s Hidden Advantage: It Learned Hospitality Before Healthcare Did
Your patient walks in carrying a question they won’t say out loud: can I trust this place with my health (and then someone else’s, like my family and friends) after my experience? […]
The VIP Standard in Concierge Medicine: Every Patient Deserves a Drink, a Smile, and a Seat at the Table
“To surprise and delight customers is to exceed their expectations, thereby enhancing their overall brand experience with spontaneous acts of kindness,” said Horst Schulz, former CEO of the Ritz Carlton. “I work […]
Life After the Transition — What Concierge Medicine Physicians Say Changed Most
Do you need new equipment? Should you move? What about a waiting area, do I still need one of those? What did my peers do? By Editor, Concierge Medicine Today Every week, […]
The Language of Brand in Healthcare — Why Getting the Distinctions Right Changes Everything
Branding vs Brand Identity: Understand the Differences & Significance. Discover the Distinctions in this Informative Article! Written by Ramotion Aug 25, 202311 min read; Last updated: May 6, 2025 As known, ‘brand,’ ‘branding,’ […]
Why Marketing, PR and Reputation Management Are Clinical Decisions — Not Administrative Ones
During my college days nearly thirty years ago now, I had two marketing professors who injected some serious wisdom into my career! These guys were adjuncts—not full-time faculty, just awesome people sharing […]
Your Best Marketing Is Already in Your Waiting Room — 4 Ways to Activate Concierge Patient Ambassadors
“When was the last time a patient was rewarded for arriving early to an appointment with their doctor by receiving just a simple smile from your staff?! We probably can’t remember, right?! […]
The Feedback Concierge Medicine Patients Never Put in a Survey — And How to Capture It
When it comes to your staff and patients — often there are mounting tensions between these two groups. How do you keep the peace? How do you measure patient satisfaction? Where do […]
